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Rank: Advanced Member  Groups: Registered
Joined: 4/24/2013 Posts: 703 Location: Hexham
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For those of you who need to call H@H but don't want to pay them 5p a minute (and BT 2p) for the call, especially with long waiting times, the following numbers are their standard rate numbers. If your call plan includes free day time calls then these numbers will save you 7p per minute 01283 504100 01283 501320 These numbers were obtained from www.saynoto0870.com . You just put the 0870 number in the search box and the site gives you the standard number - very useful And JayneM went one better and found a freephone number AND the complaints address: "Regarding contacting H@H I have a free fone number if you have queries regarding delivery 0800 917 6853. Also, they do have a complaints system if you are unhappy with the service (that's all of us then!) Email the OperationalQualityTeam@healthcare-at-home.co.uk or write to Operational Quality Team Manager Healthcare at Home Fifth Avenue Centrum 100 Burton-on-Trent Staffs DE14 2WS" Paul Barrett
Hexham - Northumberland - Loads of spectacular walks - all I need now are the joints to go with them! :)
Enthesitis (2012)
Ulcerative Colitis (1990)
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Rank: Advanced Member Groups: Registered
Joined: 4/24/2013 Posts: 703 Location: Hexham
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@Admins - Please could you make this post sticky so it's easy to find? Thanks Paul Barrett
Hexham - Northumberland - Loads of spectacular walks - all I need now are the joints to go with them! :)
Enthesitis (2012)
Ulcerative Colitis (1990)
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Rank: Advanced Member  Groups: Registered
Joined: 10/20/2012 Posts: 304 Location: Cheshire
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Paul, you are a genius  What a great site, I will save it to my computer and use it whenever. Gogs
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Rank: Advanced Member  Groups: Registered
Joined: 8/25/2010 Posts: 1,289 Location: Buckinghamshire
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thank you so much Paul! wish i'd have know this yesterday .. will definately only be using these numbers now, thanks for your detective work  Suzanne
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Rank: Advanced Member Groups: Registered
Joined: 4/24/2013 Posts: 703 Location: Hexham
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Happy to help Paul Barrett
Hexham - Northumberland - Loads of spectacular walks - all I need now are the joints to go with them! :)
Enthesitis (2012)
Ulcerative Colitis (1990)
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Rank: Advanced Member  Groups: Registered
Joined: 12/3/2009 Posts: 1,689 Location: Durham
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Thanks for that - I`ve made a note of it. Kathleen.
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Rank: Advanced Member Groups: Registered
Joined: 4/24/2013 Posts: 703 Location: Hexham
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I should have said before, whatever you do, don't call an 0870 type number from your mobile. The rate can be as high as 17 pence a minute, or even more on some call plans Paul Barrett
Hexham - Northumberland - Loads of spectacular walks - all I need now are the joints to go with them! :)
Enthesitis (2012)
Ulcerative Colitis (1990)
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Rank: Advanced Member  Groups: Registered
Joined: 9/3/2011 Posts: 717 Location: Torbay
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Thanks Paul....really useful.....I have had dreadful experiences trying to get through to them on the phone. I tried 3 times one day for a total of 2 hours......on the last call I got put through to answer phones after 40 minutes. Dreadful service. I just sent them a letter of complaint and will be telling my consultant and the nurses too. I'm pretty fed up with H@H. They have not been updating their treatment tracker either. I wish this service was provided by the NHS or a more competent company.
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Rank: Newbie
Groups: Registered
Joined: 2/19/2012
Posts: 1
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 Thanks could have done with this the other day when I had to chase my Enbrel delivery once again. Will keep in my file thanks
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Rank: Advanced Member Groups: Registered
Joined: 8/25/2010 Posts: 1,289 Location: Buckinghamshire
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Oh no,
was hoping all the problems had been ironed out now,
should get a phone call next week re my next delivery .. watch out cos i am ready to bite now .. lol!
Suzanne
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Rank: Advanced Member Groups: Registered
Joined: 4/24/2013 Posts: 703 Location: Hexham
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Bumping this to the top Paul Barrett
Hexham - Northumberland - Loads of spectacular walks - all I need now are the joints to go with them! :)
Enthesitis (2012)
Ulcerative Colitis (1990)
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Rank: Advanced Member Groups: Registered
Joined: 8/25/2010 Posts: 1,289 Location: Buckinghamshire
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Thanks Paul
posted on other thread my experience
there is also an 0800 number when I turn my comp on will check later
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Rank: Member  Groups: Registered
Joined: 12/4/2009 Posts: 28
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Thanks Paul, very useful to have them to hand (should write them down really, but would then mislay the piece of paper!). Nearly Friday afternoon, and after exhausting trip to London yesterday for conference briefing on Disability at Work, am slogging through the last few hours before a lovely cold Becks.
Helen
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Rank: Advanced Member Groups: Registered
Joined: 8/25/2010 Posts: 1,289 Location: Buckinghamshire
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just confirming the free phone number
0800 917 6853
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